FAQ

1. How to archive a class?
2. Advanced search and saved filters
3. Terms and conditions on an invoice
4. "Student" vs "Billing Contact" in invoicing
5. Options in the invoice export to pdf
6. Why is the "request online payment" option missing?
7. The "send reminder" toggle is greyed out on my scheduled payment. Why?
8. Manage student tuition installments
9. Why did the unit price change automatically when I changed the quantity?
10. Invoicing a current student
11. How to manage student registration fee?
12. Updating the invoice start and end dates, doesn't change the items
13. Why doesn't the agent commission reduce the total the student owes?
14. What is the difference between a quote and an invoice?
15. Can't edit an invoice after issuing a credit note
16. Booking a course vs class on Demiks Marketplace
17. Student didn't get the link to the feedback survey via email
18. This class is specific to a corporate client
19. How to replace the teacher?
20. Share student contact info with the teacher
21. Can HR team see all their employees' classes?
22. Can't invite my team
23. Class Reminders via Email
24. Why final evaluation notification counts may differ
25. Why does the placement test stop before reaching the last question?
26. Create a fully scheduled class with fixed sessions/hours
27. Why are my classes not appearing in the marketplace after publishing?
28. I have a draft enrollment that is not confirmed even though its invoice is finalized. Why is that?
29. How can I add my school's information to the invoices?
30. When a student enrolls to a course through Marketplace, I see the tag "Draft" beside their names in the Class > Enrollment tab. How can I fix it?
31. How can I assign students to an accommodation?
32. School info on the invoice
33. How can students choose a specific class when booking a course from the Marketplace?
34. How can I block a specific date range to prevent classes from being scheduled during holidays or closures?
35. How to renew an existing class?
36. Why do attendance reports download empty even though attendance exists?
37. How can I remove a student from attendance for a specific session during a break without affecting their overall attendance rate?
38. Why are no invoices shown when I try to link an invoice to an enrollment?
39. Does Demiks support automatic calculation of student assessment results?
40. We cannot send a quote directly to an agent
41. Pas capable d'assigner un étudiant à la classe
42. Pas d'accès aux info sur les étudiants en tant que RH
43. Cancel Demiks subscription or delete your account
44. Corporate clients don't see their classes
45. How do I issue an invoice for two kids in one family?
46. Ajouter les adresses courriel de Demiks à votre allowlist
47. Whitelist Demiks Email Addresses
48. Track student language proficiency progress
49. Class End Date Calculations
50. Certaines sessions ne figurent pas dans le rapport des salaires des professeurs